Privacy policy

This policy explains how NBR collects, uses and protects personal information through shop.nbr.co.nz.

What we collect

We collect your name, billing and delivery address, email, phone number if supplied, and reservation details. Card details are processed by Windcave and are not stored by us. We also collect standard technical information, being your IP address, browser and device type, and pages viewed, through our ecommerce platform and analytics tools.

How we use it

We use the information we collect to process and hold your reservation, to contact you about it (including publication updates over the period before dispatch), to respond to enquiries, to meet legal and tax obligations, and to detect fraud. We do not sell your personal information.

Who we share it with

We share the information we collect with Shopify (store and order hosting), Windcave (payments), courier and freight providers at the point of dispatch, and professional advisers or regulators where required by law. Some providers store or process data outside New Zealand; where that happens we take reasonable steps to ensure comparable protection.

Retention

Because reservations are held for several years before dispatch, we will retain your reservation and contact details for the life of the reservation plus the period required for legal, accounting and tax purposes. If you cancel your reservation, we retain only what we need for those purposes.

Your rights

Under the Privacy Act 2020 you may request access to the personal information we hold about you and request correction of anything inaccurate. Please email customerservices@nbr.co.nz if you wish to make a request. If you are unhappy with how we have handled your information you may complain to the Office of the Privacy Commissioner (privacy.org.nz).

Cookies

This store uses cookies to keep your cart working, remember preferences and understand site usage. You can disable cookies in your browser, but if you do so parts of the store may not function correctly.

NBR

In this policy, NBR, we, us and our means Fourth Estate Holdings (2012) Limited (NZCN 3947538).

Contact us

NBR, 131 Queen Street, Auckland 1010, New Zealand customerservices@nbr.co.nz