Refund policy

Cancel any time before dispatch

You may cancel your reservation at any time before your copy is dispatched, for any reason, and receive a full refund of everything you have paid, including shipping.

To cancel your reservation, you must email customerservices@nbr.co.nz with your order number prior to dispatch occurring. No explanation is needed. Refunds are processed to your original payment method within 10 working days.

Given the length of the wait, this right matters, and we would rather refund you than have you feel trapped into a purchase you no longer want.

If we cannot deliver

The book will only proceed to publication if we receive a minimum number of reservations by 1 February 2027. If that minimum is not met, all reservations will be cancelled and refunded.

If the book does not proceed to publication, or if we cancel your reservation for any reason, we will refund you the price paid by you for the book and for shipping. You will not be left holding a reservation for a book that never appears.

After delivery

Once your copy has been delivered:

If it is damaged, defective, or not as described, you must contact us within 30 days of delivery for a replacement book or refund of the price paid by you for the book (including return shipping).

If you have a change of mind, because this is a numbered limited edition book produced to order, we do not offer change-of-mind returns after delivery. Your right to cancel before dispatch, as set out above, provides you the only opportunity to change your mind and cancel your reservation.

Your rights under New Zealand law

Nothing in this refund policy limits your applicable rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

NBR

In this policy, NBR, we, us and our means Fourth Estate Holdings (2012) Limited (NZCN 3947538).

Contact us

NBR, 131 Queen Street, Auckland 1010, New Zealand customerservices@nbr.co.nz